Monday, July 25, 2022
HomeLife InsuranceShoppers are assured of their life insurance coverage examination expertise

Shoppers are assured of their life insurance coverage examination expertise


On the subject of the essential step of defending family members with life insurance coverage, shoppers don’t need to stall or abandon the method attributable to an unsatisfactory expertise. To make sure that our employees and processes are performing to the very best customary, we repeatedly monitor life insurance coverage candidates’ satisfaction survey outcomes and shopper suggestions.

Candidates desire a handy, secure, and constructive expertise

The pandemic has introduced the longer term safety and well-being of households to the forefront of shoppers’ minds. Now greater than ever, it’s essential that insurers and shoppers are assured that the life insurance coverage examination is a handy, secure, and constructive expertise. With greater than 25,000 responses to our shopper satisfaction survey final yr, ExamOne carefully watches the scenario to make sure the standard of the examination expertise had not been impacted by outdoors elements. Thankfully, throughout the disaster, our examination and phlebotomy employees maintained their constructive attitudes. Accordingly, our survey discovered that 98% of respondents reported that “the examiner was courteous {and professional}.”

“The method was environment friendly and thorough. I sincerely recognize the friendliness of the employees at Quest Diagnostics Affected person Service Heart. It was an pleasant expertise all through. Thanks!” – Life insurance coverage applicant

The vast majority of respondents are happy with their ExamOne expertise. ExamOne’s Buyer Satisfaction (CSAT) rating in 2020 was 93% (on a scale of 100). Whereas CSAT scores differ by trade, a superb rating will usually fall between 75% and 85%. In keeping with the American Buyer Satisfaction Index, a company that benchmarks buyer expertise throughout industries, the life insurance coverage trade common CSAT is 78%.

“I’m actually happy. First, I particularly like how the lab outcomes are displayed. It is simple to grasp. Additionally, it exhibits the situation/standing of physique techniques and provides clues to what is perhaps out of stability. I can’t consider something to enhance.” – Life insurance coverage applicant

Participating with candidates helps completion charges and relationships

One of many extra no-cost advantages for all times insurance coverage candidates is getting a replica of their laboratory outcomes. The safe, complete, and easy-to-understand Inside Look® report from ExamOne helps candidates keep engaged and extra more likely to full the method. For instance, this extra touchpoint helps insurers strengthen relations with shoppers. 

Shoppers suggestions on the net laboratory outcomes

  • 92% mentioned entry to their on-line private laboratory outcomes brought on them to view their insurance coverage provider extra favorably
  • 96% mentioned the way in which on-line laboratory outcomes are displayed permits them to simply perceive the data
  • 93% mentioned the directions for accessing on-line laboratory outcomes have been clear and simple to grasp

“Kudos to the medical employees throughout my examination. They did an awesome job. It was top-of-the-line blood attracts I’ve ever had in my 60 years.” – Life insurance coverage applicant

The monetary safety and safety for households that life insurance coverage supplies is a vital aim that ExamOne actively helps. We offer shoppers with a nice, handy, and value-added expertise. Our accountability is to carry out to the very best requirements, and we see that dedication mirrored in our survey scores and applicant suggestions.

To seek out out extra about how we assist guarantee a constructive life insurance coverage applicant expertise with training and sources, go to




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