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Dvara Analysis Weblog | Saying Name for Proposal – Voice of Aggrieved Clients (VoAC)


Dvara Analysis has established itself as a thought chief within the realm of buyer safety in monetary providers, information safety and digital monetary providers. Dvara Analysis has additionally been a relentless advocate for improved buyer safety in monetary providers, notably these focusing on low-income households. By the Buyer Safety Program (CPP), housed throughout the Centre for Buyer Safety (CCP) horizontal, we intention to design and advocate for merchandise and interventions by which digital monetary providers (DFS) can meet the wants of poor, rural and ladies clients the place they’re, moderately than ready for them to realize increased ranges of economic literacy or consciousness. The CPP is predicted to enhance entry to and utilization of DFS by bettering clients’ belief in DFS suppliers.

The Centre is asserting a name for proposals for the Voice of the Aggrieved Buyer (VoAC) mission, underneath the auspices of CPP. The Centre invitations Shopper Teams, Self-Regulatory Organisations (SRO), trade associations, Monetary Service Suppliers (FSPs) together with digital FSPs, DFS brokers and enterprise correspondents, monetary planners/advisors, investigative journalists, institutional and impartial academicians, analysis establishments/think-tanks and students to submit proposals to doc genuine experiences of shoppers, within the context of digital monetary providers and buyer safety. Experiences can vary from surprising and sub-optimal to unfair and violative. Particular consideration can be given to research with a concentrate on poor and ladies clients along with different susceptible teams. The physique of labor we hope to create underneath the VoAC is predicted to delve into and showcase the experiences of Indian low-income and ladies shoppers with monetary providers i.e. nature of interplay, grievance areas, what works and what doesn’t. These tales can be harvested in quite a lot of codecs together with however not restricted to qualitative surveys, focus group discussions, in-depth particular person interviews, discipline diaries, and video documentaries.

Please refer the VoAC Request for Proposal (RFP) (obtain), for additional particulars. Potential candidates might want to submit an utility kind (obtain) together with the supporting finances file (obtain) to the next tackle: ccp@dvara.com , no later than April 30th, 2022.

Shortlisted Candidates:

Shopper Unity & Belief Society (CUTS) Worldwide| Residents Shoppers and Civic Motion Group (CAG) | Gram Vaani | Haqdarshak Empowerment Options Non-public Restricted (HESPL) | India Migration Now | Khabar Lahariya |Shram Sarathi




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