What I discovered from my ride-along with an ExamOne cellular phlebotomist
The paramedical examination is the place we contact the shopper, actually. It’s the ExamOne promise manifest, the second when the entire exhausting work and collaboration throughout the complete group comes collectively and takes form.
Our cellular phlebotomists are the face of ExamOne. They’re probably the one ExamOne worker that candidates and sufferers ever meet, and these interactions are very private — whether or not the examination takes place on the applicant’s or affected person’s house, at their place of business, or at certainly one of our paramedical service facilities. Our examiners should not solely representing ExamOne, but additionally the insurance coverage corporations, medical analysis organizations, and healthcare suppliers we service.
In beginning my function as govt director of operations, it was vital for me to study all points of our day-to-day enterprise, throughout all roles. I had the chance to go on a ride-along with certainly one of our cellular examiners, Tom Rush.
I discovered a lot on that day, I got here again so impressed and so empowered.
These are some things I discovered from this expertise:
Customer support is a workforce sport – It takes a village. Customer support begins properly earlier than the examiner rings the doorbell to start a set. We’re dedicated to supporting our examiners and setting them up for achievement. Was the scheduling course of handy? Did the affected person obtain textual content affirmation?
Each occasion is vital – From life insurance coverage utility examinations to emergency on-site drug testing and cellular phlebotomy collections for medical trials – our examiners help so many various sorts of shoppers. Every have their distinctive wants and necessities, and every are equally vital.
Being a Quest Diagnostics firm units us aside – Customers often already know the Quest model and repute as a number one laboratory. For all times insurance coverage candidates, accessing their laboratory outcomes is a singular profit. Our examiners are certain to remind our life insurance coverage applicant that they will print their outcomes and take it to their physician.
Communication is essential – You will need to set expectations. Our examiners discuss our candidates and sufferers via every step of a set. Taking as a lot care as potential throughout each interplay.
Throughout my ride-along, certainly one of our candidates was pregnant, and she or he was a bit of apprehensive when she noticed the three vials for the gathering.
Tom took the time to verify she was snug and let her know that he solely wanted 2 vials, the third was further in case there was a mechanical malfunction. Our examiners are anticipatory and compassionate. Once more, they’re the face of not solely ExamOne, however the shoppers we characterize.
You meet individuals who care – We’ve the privilege of serving folks. The people who find themselves shopping for life insurance coverage are taking over a monetary dedication to guard their family members. The examination course of expertise must be executed with care and professionalism as a result of it’s a mirrored image on our shoppers. Glad shoppers usually tend to proceed with and full the method.
This ride-along helped me perceive the views of our examiners, shoppers and shoppers. To ensure that ExamOne to attain operational excellence, it’s essential that now we have a deep appreciation of the life insurance coverage applicant, shopper, and affected person journeys. These insights are essential to providing one of the best cellular community in america. We’re investing in our community capability and rising our entry factors throughout cellular, branches, and paramedical service facilities. This funding in our community will ship enchancment on turnaround time, in addition to improve obtainable appointments, improve completion charges, and improve high quality.
We offer candidates and sufferers with a nice and handy examination expertise, and that’s mirrored in our survey scores and applicant suggestions.
To seek out out extra about our paramedical providers and nationwide examiner community of cellular phlebotomists, go to MyExamOne.com.