To raised attain customers and enhance turnaround instances, textual content messages are delivered at key moments through the life insurance coverage software journey. Our Product and Advertising and marketing crew compiled some continuously requested questions from purchasers in regards to the texting program. The solutions will help educate you on the advantages and technical particulars of this system. Let’s ask the skilled, Katie Palka, Advertising and marketing Supervisor, a number of essential questions.
How does the texting program work?
Starting Could 5, 2022, life insurance coverage candidates will obtain non-marketing automated textual content messages from ExamOne through the paramedical examination course of. We are going to textual content essential particulars like order affirmation, appointment reminder, and self-scheduling requests. Via our interactive textual content message program, customers can totally work together with our examination scheduling instrument, ScheduleNow™, and simply entry info on how one can put together for the examination.
How you’re capturing consent to textual content prospects?
ExamOne’s transactional textual content messages relay important info that an applicant wants to finish their examination. As a result of these kinds of messages are non-promotional, we are going to use the telephone quantity offered on the order as specific consent for the usage of transactional SMS. People can opt-out of textual content messaging at any time by replying STOP.
What if a telephone quantity isn’t offered on the cell subject on the order?
If no telephone quantity is shared within the Cellular subject, we are going to try to textual content the numbers within the Residence and Enterprise fields.
Are there any day/time blackouts – time zone, enterprise hours and holidays?
Texts are despatched from 10 a.m. to six p.m. CST. Our exclusion home windows don’t embrace holidays. Nonetheless, as most texts are triggered by different actions (receiving an order, scheduling an appointment, and so on.), the triggers wouldn’t occur on a vacation to trigger a textual content to be despatched. If an order is acquired after 6 p.m. CST, a textual content is shipped the subsequent morning at 10 a.m. CST.
What varieties of texts are despatched?
Throughout the paramedical examination course of, people will obtain the next transactional textual content messages:
• Examination Appointment Affirmation
• Appointment Reminder
• Textual content to entry ExamOne’s scheduling system, ScheduleNow™ to self-schedule and handle their examination appointment
• Comply with-up textual content with hyperlink to entry ScheduleNow™ if an appointment hasn’t been scheduled
• Lab Take a look at End result Notification (if relevant)
How lengthy is the textual content hyperlink legitimate for?
The hyperlink within the textual content message is to our scheduling system and doesn’t expire
Does the textual content exchange the normal calling protocols on the workplace degree at this level?
No. The texting program, just like our emailing program, is supplementing our calling protocols. Nonetheless, as we see efficiencies from the texting program we might revisit the protocols.
Do you present an opt-out choice?
Sure. Our textual content message marketing campaign permits recipients to opt-out of receiving texts. When the recipient texts STOP, they are going to be unsubscribed and can now not obtain textual content messages to their telephone quantity from ExamOne.
Discover out extra about our texting program right here.